At A Leather Wallets, we take pride in crafting handmade leather wallets, bags, and accessories with care and attention to detail. Customer satisfaction is important to us. Please read our return and refund policy before placing an order.
1. Return Eligibility
We accept return requests for products that arrive damaged, defective, or significantly different from the product description.
To qualify for a return:
- Contact us within 7 days of receiving your order.
- The product must be unused and in its original condition, with its original packaging where possible.
- Provide your order number and clear photos or videos showing the issue.
2. Non-Returnable Items
Due to the handmade nature of our products, we generally do not accept returns for:
- Personalized or customized products, unless they arrive damaged, defective, or incorrectly made.
- Products damaged through misuse, improper care, or normal wear and tear.
- Products returned without prior approval.
Natural variations in leather color, texture, and grain are normal characteristics of genuine leather and are not considered defects.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and supporting photos or videos.
After reviewing your request, we will provide an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances and product availability.
4. Refund Process
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued through the original payment method where possible. If that is not available, an alternative refund method will be agreed upon with the customer.
Refund processing times may vary depending on the payment provider or bank.
5. Return Shipping Costs
If a return is necessary because we sent an incorrect, damaged, or defective product, we will discuss an appropriate return shipping arrangement with the customer.
For other approved returns, the customer may be responsible for return shipping costs.
International customers are responsible for any applicable customs duties or import charges unless otherwise agreed or required by law.
6. Order Cancellations
Please contact us as soon as possible if you need to cancel an order. Cancellation requests can only be accepted before the order has been dispatched or production has progressed to a stage where cancellation is no longer possible.
Customized or personalized orders may not be cancellable once production has started.
7. International Orders
We offer international shipping to selected destinations. International returns may require additional shipping time and costs. Any applicable customs duties, taxes, and import charges will be handled according to the agreed shipping terms and applicable laws.
8. Contact Us
For return, refund, or order-related assistance, please contact us with your order number.
Store: A Leather Wallets
Website: https://aleatherwallets.com/
WhatsApp: +92 322 0852004
We appreciate your trust in A Leather Wallets and are committed to providing quality handmade leather products and helpful customer service.